True Codeology Solutions (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://codeology.solutions/ (“Site”) or interact with us as a client, prospective client, or user of our applications.

1. Information We Collect

a. Information You Provide Directly:
* Contact Information: Name, email address, phone number, company name when you fill out a contact form, request a quote, or subscribe to our newsletter.
* Project Information: Detailed requirements, business information, and data you share with us for the purpose of software development and consulting.
* Client Data: Data that you provide to us for processing, hosting, or incorporation into a software application we are developing for you (“Client Data”). We process Client Data as a “Data Processor” acting on your instructions.
* Communications: Records of your correspondence with us.

b. Information Collected Automatically:
* Usage Data: IP address, browser type, operating system, pages visited, time spent on pages, and other diagnostic data, collected via cookies and similar tracking technologies.
* Application Analytics: For the software applications we develop and host, we may collect usage logs and performance data to monitor for errors and improve functionality.

2. How We Use Your Information

We use the information we collect for the following purposes:

• • To Provide and Maintain our Services: To communicate with you, manage our projects, develop and deliver software as per SOWs, and provide support.

• • To Process Client Data: We process Client Data solely for the purpose of providing the Services to you, as stipulated in the relevant SOW and in accordance with your instructions as the “Data Controller.”

• • To Improve Our Site and Services: To analyze usage trends, personalize your experience, and develop new products and features.

• • For Marketing: To send you information about our services, updates, and promotional materials (you can opt-out at any time).

• • For Security: To monitor and protect the security of our Site, Services, and business.

3. Legal Basis for Processing (Under GDPR/DPDPA)

• • Performance of a Contract: Processing is necessary to fulfill our contractual obligations to you under an SOW.

• • Legitimate Interests: Processing for business development, marketing, and website security, provided such interests are not overridden by your rights.

• • Consent: For certain marketing communications, we will rely on your consent, which you can withdraw at any time.

4. Sharing and Disclosure of Information

We do not sell your personal information. We may share it in the following situations:

• • With Service Providers: Trusted third-party vendors who assist us in operating our business (e.g., cloud hosting providers, payment processors, analytics services). These partners are bound by data protection agreements.

• • For Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.

• • For Legal Compliance: If required to do so by law or in response to valid requests by public authorities.

5. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this policy, including to fulfill contractual obligations, comply with legal laws, resolve disputes, and enforce our agreements. Client Data is retained as per the instructions in the SOW or as required by law.

6. Data Security

We implement robust technical and organizational measures to protect your data from unauthorized access, alteration, or destruction. This includes encryption, access controls, and secure development practices. When acting as a Data Processor for Client Data, we adhere to the security requirements outlined in our agreements with you.

7. Your Data Protection Rights

Depending on your location, you may have the right to:

• • Access and receive a copy of your personal data.

• • Rectify inaccurate or incomplete data.

• • Erase your personal data.

• • Restrict or object to our processing of your data.

• • Data portability.

• • Withdraw consent.

To exercise these rights, please contact us using the details below.

8. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We will ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your data in accordance with this policy.

9. Grievance Officer

In compliance with Indian IT laws, we have appointed a Grievance Officer. If you have any questions or grievances about this Privacy Policy, please contact:

Name: R S Rajesh
Address: 7th floor, T-hub, Raidurgam panmaktha Hyderabad Knowledge City, Serilingampally, Hyderabad, Telangana 500081
Email: [email protected]

We will address your concern within the timeframe prescribed by applicable law.